Payment

We accept Visa, Master Card, American Express, Discover, and PayPal. Harriscos LLC only accepts major credit cards with either a U.S. or Canadian billing address. Harriscos LLC is NOT responsible for any bank fees, overdraft fees, and/or finance charges incurred by the customer.

Harriscos LLC only accepts cards issued in the United States or Canada and does not deliver outside of the United States, PR, GU, VI, APO/FPO, or Canada.

Sales Tax

Sales tax is charged for orders shipped to U.S. states, protectorates and territories where sales taxes are applicable. Items sent to APO / FPO military addresses are not subject to taxes.

The amount of tax charged is based on current tax rates. Gift-wrap and shipping charges may also be subject to tax in applicable states. Sales tax will be refunded for returned items.

Harriscos Gift Cards purchased at Harriscos.com or at a Harriscos retail store are not taxable. State and local tax rates are subject to change at any time.

Order Status

The status of your order can be obtained by logging into your Harriscos account and then clicking the “View Order Status” link, then follow the prompts. If you have not yet setup an account with us, you can do so at any time. Please ensure that you use the same email address you used when you placed your order to set up the account. Once your account is created, simply follow the steps above to view the status of your order. If you have any additional questions regarding the status of your order or account setup, simply call us at (503) 678-2359 or send us an email to customerservice@harriscos.com.

Order Notifications

Once we have received your order, we will send an order confirmation to the email address you supplied. Included in this email will be your order number, order details, billing and/or shipping address, etc. You will also receive email notifications when we ship your order, cancel an order, issue a refund, and/or for other reasons regarding the status of your order, send notifications. If you do not receive email notifications from us regarding your order, there may be issues with your email address, spam filtering, or other potential issues with the order itself. If you are not receiving email notifications regarding your order, simply call us at (503) 678-2359 or send us an email to customerservice@harriscos.com and we will work to resolve the issue.

Order Changes & Cancelations

If for some reason you need to change or cancel an order, please contact us immediately.
Order Content Changes: Changes cannot be made to your order’s contents once you have placed the order. If you need to change the contents of your order, we will cancel your order and a new order will need to be placed for the correct items.

Order Cancellations: Once we have shipped your order, it cannot be cancelled. If your order has already shipped and you no longer need the items, you will need to return the order in accordance to our “Returns Policy”. Orders cancelled prior to shipment will be refunded and a cancellation confirmation email will be sent.

Address Changes: Any address changes made to FedEx shipments will be subject to a $12 address change fee. It is not guaranteed that an address change can be made in time before delivery is made. Address changes can also drastically affect the estimated delivery date of your order. USPS shipments cannot have their delivery addresses changed mid shipment.

Back Orders

If your order exceeds our stock level, we will contact you before back ordering the item/items. You will have the option to either cancel the back ordered items or wait for them to arrive back in-stock. Back orders are typically filled within 2 weeks. If you have any additional questions regarding the status of your order or backordered items, simply call us at (503) 678-2359 or send us an email to customerservice@harriscos.com.

Defective Products

Every product we sell goes through inspection prior to being shipped. Despite our efforts to ensure that the products you receive are without faults, some may slip through the cracks or get damaged in shipment. Claims for defective products must be made to Harriscos LLC within 30 days of delivery. All claims for defective products are treated on a case by case basis. Refunds for the original item price, shipping charges, and/or handling charges are made accordingly to the outcome of each case. In the event that an item you receive is thought to be defective and/or damaged, simply call us at (503) 678-2359 or send us an email to customerservice@harriscos.com and we will assist you..

Return Policy

Please ensure your item meets our "Item Return Eligibility" requirements prior to submitting a return. These requirements must be met to receive a refund of the original item purchase price.

Please Note: Certain items such as/but not limited to bulk chain, specified lifting & rigging components, personal safety products, and special-order items are NOT eligible for returns and/or refunds due to the nature of these items. If any of these items are returned without authorization, they will NOT be refunded. We will, however, offer to return the product to the buyer. Buyer will be responsible for return shipping and handling fees. All products ineligible for return have a returns disclaimer in the product listing.

Any item returned to us that does NOT meet the following requirements will be regarded as ineligible for return and will NOT be refunded. We will, however, offer to return the product to the buyer. Buyer will be responsible for all return shipping and handling fees.

Item Return Eligibility

• Returned items must be new and unused in original condition.
• Returned items must include all original packaging (where applicable), documentation, parts, components, etc.
• Returned items, packaging, and documentation must be clean and free from dirt and residue.
• Returned items must be returned to us within 30 days of delivery.
• Returned items must meet our return guidelines and be eligible for return per our return policy.

Return Instructions

Simply follow the step-by-step instructions below to ensure a hassle-free returns process.

1. Ensure that your order is eligible for return based on our return policy.
2. Include a copy of the original packing slip and/or paperwork in with your order so that we can easily process your return when it arrives back to our fulfillment center.
3. Use adequate packing materials to ensure your return is not damaged in shipment.
4. Choose a carrier for your return that will insure you for the value of the returned merchandise. In addition, you should obtain a valid tracking number from the carrier, so you can easily track your return.

Returns Address

Harriscos – Industrial Outfitters
10749 Oak Street NE Unit #5
P.O. Box 569 (Postal Shipments)
Donald, OR 97020
USA

Disclaimer: We are not responsible for lost or damaged products and/or packages during return shipment. See "Return Instructions" above to ensure a seamless returns experience. Claims for missing or damaged returns should be directed to the carrier.

Please Note: Our return policy is subject to change without notice. We reserve the right to make changes to our return policy as deemed applicable. Our return policy as explained on our website pertains only to orders placed on the Harriscos.com website, via phone, mail order, or in-store. Our return policy does not apply to orders placed from Harriscos LLC through third-party e-commerce sites. When you make a purchase through a third-party website, you are subject to the terms, returns polices, etc. as defined within that parties' site.

Privacy Policy

Harriscos LLC respects the privacy of our valued customers. We are committed to ensuring that all personal data and information collected within this site is treated with the utmost respect. We will never sell, share, rent, or distribute your personal information to third parties except in the cases described below. Please take a moment to review our strict policies. When visiting Harriscos.com, you are agreeing to and accepting the practices explained below.

Our primary goal at Harriscos LLC is to provide you, the customer, with the highest level of customer service possible. Because of this, we use the collected information of our customers to improve on our site’s usability, navigation, and order fulfillment aspects. For returning customers, we use collected information such as (login and password information) to save our customers time during the checkout process.

The information you provide to us through this web site or by any other means is gathered and stored. You can, at your discretion, opt to withhold information. Withholding information may however create an unfriendly user experience.

In regard to checkout and payment processing; any credit card information submitted to us online or by phone is used for the sole purpose of payment authorization and processing. Credit card information cannot be read, received or intercepted by anyone outside Harriscos LLC, our bank and/or PayPal. We do not store credit card information on file.

Due to the complexity of online ecommerce sales, we periodically utilize the technology services of third-party companies. These services include but are not limited to payment processing, payment authorization, order processing and shipment, custom product manufacturing, promotional material distribution, web services, and data review. The personal information we provide to these third parties is authorized only for use with the services they perform.

Emails

Our website requires that an email address be supplied when placing an order, setting up an account, and for other contact related features. Our site sends automatically generated notifications regarding order status, account status, etc. Our site also offers you the ability to opt in for email updates on exclusive content, promotions, etc. If at any time you wish to update your email address or opt out of this service, please call us at (503) 678-2359 or drop us an email to customerservice@harriscos.com. We do not have control over any automatically generated email correspondence generated by third party e-commerce sites.

Cookies & Data Tracking

Our website uses cookies to determine how you arrived at Harriscos.com. It stores information about your shopping cart, navigation preferences, product interests, and account data for the purpose of creating a user-friendly shopping experience. These cookies identify you while you are visiting Harriscos.com and they keep track of the items in your shopping cart. When you are logged into your account, cookies are used to identify you and help speed up the checkout process where applicable. Cookies do not store credit card information. Cookies are located on your computer and nowhere else. Our site simply reads these cookies when you are visiting Harriscos.com and utilizes them for the above mentioned.

Security

Harriscos LLC is dedicated to protecting our customer’s privacy and personal information. Because of this, we have put into place security systems and procedures to protect our customer’s data against unauthorized access and inappropriate use of information. Your information is protected during transmission by the use of Secure Socket Layer (SSL) software. This software encrypts the personal information you input while on our site and safeguards it during transmission on the internet. We strongly recommend that you close all browsers and log out of shared computers to protect yourself against unauthorized access to passwords, personal information, etc.

Any and all personal information you divulge to Harriscos LLC by our website or by any other means is used primarily to improve and enhance the overall shopping experience on our site. All personal information is securely stored with Harriscos LLC so you can enjoy the best customer shopping experience possible. Harriscos LLC will NOT sell any of your information to third parties.

Google

We use many of the various webmaster tools that Google offers. These tools include but are not limited to Google Analytics Demographics and Interest Data. Data will be collected when you visit our site. Any collected data cannot be linked back to you and is used solely to gather traffic statistics and to better improve the experience our website offers. If you wish to opt out, please visit: https://tools.google.com/dlpage/gaoptout/.

Links

This web site contains links to other third-party sites. Please be aware that we are not responsible for the content and/or privacy practices of such other sites. We encourage our users to be aware of internet security threats when they leave our site. We strongly encourage you to read the privacy statements of any other sites that collect personally identifiable information, etc. Stay Safe!